Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

MSS405013 Mapping and Delivery Guide
Facilitate holistic culture improvement in an organisation

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency MSS405013 - Facilitate holistic culture improvement in an organisation
Description
Employability Skills
Learning Outcomes and Application This unit of competency covers the skills and knowledge required by a manager in an organisation that has embarked on competitive systems and practices and who seeks to change/improve the organisation culture to be consistent with that required to maximise the benefits from a competitive systems and practices strategy.This unit primarily requires the application of skills associated with communication, teamwork, problem solving, and initiative and enterprise in order to assess and address culture development needs in the organisation. Planning and organising is required to ensure a systematic approach to the development of an organisation’s culture that supports competitive systems and practices processes.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

The unit should be assessed holistically and the judgement of competence shall be based on a holistic assessment of the evidence.

The collection of performance evidence:

should occur over a range of situations which include typical disruptions to normal, smooth operation of the workplace

will typically include a third-party report (e.g. from supervisor, 360 degree) focussing on consistent performance and problem recognition and solving. A third-party report must be prepared by someone who has a direct, relevant, current relationship with the person being assessed and who is in a position to form a judgement on workplace performance relevant to the unit of competency

must include either a culture improvement project(s) or ongoing culture improvement activities in an operational workplace.

Knowledge evidence may be collected concurrently with performance evidence (provided a record is kept) or through an independent process such as workbooks, written assessments or interviews (provided a record is kept).

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Conditions for assessment must include access to all tools, equipment, materials and documentation required, including relevant workplace procedures, product and manufacturing specifications associated with this unit.

Foundation skills are integral to competent performance of the unit and should not be assessed separately.

Assessors must satisfy the assessor competency requirements that are in place at the time of the assessment as set by the VET regulator.

The assessor must demonstrate both technical competency and currency.

Technical competence can be demonstrated through:

relevant VET or other qualification/Statement of Attainment AND/OR

relevant workplace experience

Currency can be demonstrated through:

performing the competency being assessed as part of current employment OR

having consulted with an organisation providing relevant environmental monitoring, management or technology services about performing the competency being assessed within the last twelve months.
Prerequisites/co-requisites
Competency Field Competitive systems and practices
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Facilitate a company-wide appreciation for the competitive systems and practices strategy
  • Communicate with all levels of the organisation the objectives and benefits of a competitive systems and practices strategy.
  • Communicate to all levels of the organisation the techniques and methods that will be used in achieving the competitive systems and practices strategy.
  • Facilitate the development of a systems approach to how the organisation works.
  • Establish mechanisms to measure current understanding of, and support for, competitive systems and practices amongst employees and other stakeholders.
  • Set targets for culture improvement from measurement of current understanding and support for competitive systems and practices.
  • Demonstrate a constancy of purpose for the organisation in the push for the continual improvement in all activities.
  • Break down any communication barriers between parts of the organisation that may inhibit the competitive systems and practices strategy.
  • Develop a work structure that allows for everyone to participate and be heard in the transformation of the organisation.
       
Element: Facilitate application of knowledge about variation and ways to improve the operational processes
  • Facilitate commitment to enterprise data collection procedures.
  • Facilitate the identification of variation in processes.
  • Facilitate review of processes with a view to reducing variation.
  • Encourage the approach of building quality in and eliminating the need for end of process inspection.
       
Element: Facilitate the development of knowledge and skill acquisition
  • Involve employees in identification of skill needs and any skills gaps.
  • Develop strategies for training, skills acquisition and employee self-improvement.
  • Set key performance indicators (KPIs) for training, skills acquisition and employee self-improvement.
  • Institute on and off-the-job training, as required.
  • Institute a vigorous program of education and self-improvement for all employees.
  • Monitor KPIs and adjust training, skills acquisition and employee self-improvement strategies and delivery, as required.
       
Element: Facilitate the development of support within the organisation for competitive systems and practices
  • Ensure sufficient resources and adequate equipment is available to meet the requirements of the competitive systems and practices strategy.
  • Encourage acceptance of change.
  • Encourage employee commitment to and responsibility for the quality of their own work.
  • Monitor the level of employee understanding and support for competitive systems and practices.
  • Provide continuous feedback and communication of progress at all levels in implementing the strategy.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Facilitate a company-wide appreciation for the competitive systems and practices strategy

1.1

Communicate with all levels of the organisation the objectives and benefits of a competitive systems and practices strategy.

1.2

Communicate to all levels of the organisation the techniques and methods that will be used in achieving the competitive systems and practices strategy.

1.3

Facilitate the development of a systems approach to how the organisation works.

1.4

Establish mechanisms to measure current understanding of, and support for, competitive systems and practices amongst employees and other stakeholders.

1.5

Set targets for culture improvement from measurement of current understanding and support for competitive systems and practices.

1.6

Demonstrate a constancy of purpose for the organisation in the push for the continual improvement in all activities.

1.7

Break down any communication barriers between parts of the organisation that may inhibit the competitive systems and practices strategy.

1.8

Develop a work structure that allows for everyone to participate and be heard in the transformation of the organisation.

2

Facilitate application of knowledge about variation and ways to improve the operational processes

2.1

Facilitate commitment to enterprise data collection procedures.

2.2

Facilitate the identification of variation in processes.

2.3

Facilitate review of processes with a view to reducing variation.

2.4

Encourage the approach of building quality in and eliminating the need for end of process inspection.

3

Facilitate the development of knowledge and skill acquisition

3.1

Involve employees in identification of skill needs and any skills gaps.

3.2

Develop strategies for training, skills acquisition and employee self-improvement.

3.3

Set key performance indicators (KPIs) for training, skills acquisition and employee self-improvement.

3.4

Institute on and off-the-job training, as required.

3.5

Institute a vigorous program of education and self-improvement for all employees.

3.6

Monitor KPIs and adjust training, skills acquisition and employee self-improvement strategies and delivery, as required.

4

Facilitate the development of support within the organisation for competitive systems and practices

4.1

Ensure sufficient resources and adequate equipment is available to meet the requirements of the competitive systems and practices strategy.

4.2

Encourage acceptance of change.

4.3

Encourage employee commitment to and responsibility for the quality of their own work.

4.4

Monitor the level of employee understanding and support for competitive systems and practices.

4.5

Provide continuous feedback and communication of progress at all levels in implementing the strategy.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and include the ability to facilitate culture improvement for an organisation, department or section and to facilitate:

an appreciation for competitive systems and practices

a reduction in variation

the development of knowledge and skills

an increased support for competitive systems and practices.

Must provide evidence that demonstrates sufficient knowledge to interact with relevant personnel and be able to facilitate culture improvement, including knowledge of:

competitive systems and practices tools relevant to the organisation and its processes, their features and benefits

the use of techniques for measuring support and culture

organisation processes

change management

persuasion and influence techniques

employee assistance available to facilitate coping with change.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Facilitate a company-wide appreciation for the competitive systems and practices strategy

1.1

Communicate with all levels of the organisation the objectives and benefits of a competitive systems and practices strategy.

1.2

Communicate to all levels of the organisation the techniques and methods that will be used in achieving the competitive systems and practices strategy.

1.3

Facilitate the development of a systems approach to how the organisation works.

1.4

Establish mechanisms to measure current understanding of, and support for, competitive systems and practices amongst employees and other stakeholders.

1.5

Set targets for culture improvement from measurement of current understanding and support for competitive systems and practices.

1.6

Demonstrate a constancy of purpose for the organisation in the push for the continual improvement in all activities.

1.7

Break down any communication barriers between parts of the organisation that may inhibit the competitive systems and practices strategy.

1.8

Develop a work structure that allows for everyone to participate and be heard in the transformation of the organisation.

2

Facilitate application of knowledge about variation and ways to improve the operational processes

2.1

Facilitate commitment to enterprise data collection procedures.

2.2

Facilitate the identification of variation in processes.

2.3

Facilitate review of processes with a view to reducing variation.

2.4

Encourage the approach of building quality in and eliminating the need for end of process inspection.

3

Facilitate the development of knowledge and skill acquisition

3.1

Involve employees in identification of skill needs and any skills gaps.

3.2

Develop strategies for training, skills acquisition and employee self-improvement.

3.3

Set key performance indicators (KPIs) for training, skills acquisition and employee self-improvement.

3.4

Institute on and off-the-job training, as required.

3.5

Institute a vigorous program of education and self-improvement for all employees.

3.6

Monitor KPIs and adjust training, skills acquisition and employee self-improvement strategies and delivery, as required.

4

Facilitate the development of support within the organisation for competitive systems and practices

4.1

Ensure sufficient resources and adequate equipment is available to meet the requirements of the competitive systems and practices strategy.

4.2

Encourage acceptance of change.

4.3

Encourage employee commitment to and responsibility for the quality of their own work.

4.4

Monitor the level of employee understanding and support for competitive systems and practices.

4.5

Provide continuous feedback and communication of progress at all levels in implementing the strategy.

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Competitive systems and practices include one or more of:

lean operations

agile operations

preventative and predictive maintenance approaches

statistical process control systems, including six sigma and three sigma

JIT, kanban and other pull-related operations control systems

supply, value, and demand chain monitoring and analysis

5S

continuous improvement (kaizen)

breakthrough improvement (kaizen blitz)

cause/effect diagrams

overall equipment effectiveness (OEE)

takt time

process mapping

problem solving

run charts

standard procedures

current reality tree.

Systems approach includes consideration of all of:

effect of changes

internal/external relationships through which products and services are produced

customer requirements

supplier issues

value stream member requirements

member of the public issues

other external individual, group or organisation.

Mechanisms to measure current understanding and support for competitive systems and practices include one or more of:

qualitative and/or quantitative methods

employee surveys

information from toolbox meetings and other employee consultations

monitoring of suggestion schemes

individual consultations with selected employees and employee representatives.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Communicate with all levels of the organisation the objectives and benefits of a competitive systems and practices strategy. 
Communicate to all levels of the organisation the techniques and methods that will be used in achieving the competitive systems and practices strategy. 
Facilitate the development of a systems approach to how the organisation works. 
Establish mechanisms to measure current understanding of, and support for, competitive systems and practices amongst employees and other stakeholders. 
Set targets for culture improvement from measurement of current understanding and support for competitive systems and practices. 
Demonstrate a constancy of purpose for the organisation in the push for the continual improvement in all activities. 
Break down any communication barriers between parts of the organisation that may inhibit the competitive systems and practices strategy. 
Develop a work structure that allows for everyone to participate and be heard in the transformation of the organisation. 
Facilitate commitment to enterprise data collection procedures. 
Facilitate the identification of variation in processes. 
Facilitate review of processes with a view to reducing variation. 
Encourage the approach of building quality in and eliminating the need for end of process inspection. 
Involve employees in identification of skill needs and any skills gaps. 
Develop strategies for training, skills acquisition and employee self-improvement. 
Set key performance indicators (KPIs) for training, skills acquisition and employee self-improvement. 
Institute on and off-the-job training, as required. 
Institute a vigorous program of education and self-improvement for all employees. 
Monitor KPIs and adjust training, skills acquisition and employee self-improvement strategies and delivery, as required. 
Ensure sufficient resources and adequate equipment is available to meet the requirements of the competitive systems and practices strategy. 
Encourage acceptance of change. 
Encourage employee commitment to and responsibility for the quality of their own work. 
Monitor the level of employee understanding and support for competitive systems and practices. 
Provide continuous feedback and communication of progress at all levels in implementing the strategy. 

Forms

Assessment Cover Sheet

MSS405013 - Facilitate holistic culture improvement in an organisation
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Assessment Record Sheet

MSS405013 - Facilitate holistic culture improvement in an organisation

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